For client confidentiality, I can only discuss the details of this project in person.
Designing a better experience for diabetes care
Together, we helped our client imagine better health experiences for people with diabetes and those who care for them.
Due to the confidential nature of these projects, I can only show a brief preview. However, I am available to discuss this work in person if you’d like to learn more!
For people with diabetes, time spent managing tools and assessing condition changes is time away from living life to the fullest. For healthcare providers—eager to help their patients improve—it can be difficult to provide actionable feedback based on outdated data and condition changes that happened weeks ago.
Yet when it comes to designing connected care experiences for people with diabetes and healthcare providers, design teams often work so closely on a small subset of problems that it can be challenging to take a holistic view across both perspectives.
Generative workshops to map product journeys
We led product teams through a series of activities (ex. card sorting pain points, mapping key milestones, prioritizing audience segments, product visioning, etc.) to uncover opportunities for product experience alignment. The result was a set of journey and product maps for teams to leverage during critical product decision-making moments.
Primary contributions:
+ Generative workshop facilitation
+ Journey and product mapping
+ Story writing and art direction
+ Product design
Role:
Design, Research, and Facilitation Lead
Credits:
Created at: Artefact
Collaborators: Emma Nestvold, Andrea Kang, Amelia Barlow, Paige Ormiston
Executive Creative Director: Matthew Jordan
Crafting a product story
Following a traditional narrative arch, we developed a short story to express product experience benefits and the journey of a person managing their diabetes to be shared across teams.
Turning strategy into product design
I worked with a talented team of designers to develop core product features for healthcare providers including tools to onboard patients, visualize patient data, and customize and send care plans.
Contributions included:
Building on the design system with new or expanded components
Working with a developer to create prototypes for testing
Testing new features with HCPs and evolving designs based on feedback
Documenting core product features and considerations for development
Due to the confidential nature of these projects, I can only show a quick preview, but there’s a lot more to see. Please reach out to learn more.